At LET Candle, we take pride in creating handmade candles that may vary in appearance and color. We want you to be completely satisfied with your purchase. Therefore, we offer a 14-day return policy for eligible returns. Please review the following guidelines:

1. Eligibility:

   • To be eligible for a return, your candle must be in the same condition as when you received it.
   • The candle must be unused and undamaged.
   • It should be in its original packaging.

2. Return Process:

   • If you would like to initiate a return, please contact our customer support team within 14 days of receiving your order.
   • Our team will guide you through the return process and provide you with the necessary instructions.
   • You will be responsible for shipping the candle back to us, and we recommend using a trackable shipping method to ensure its safe return.

3. Refund:

   • Once we receive the returned candle and verify its condition, we will initiate the refund process.
   • The refund will be issued to the original payment method used for the purchase.
   • Please note that shipping costs are non-refundable, and the return shipping expenses will be your responsibility.

4. Non-Returnable Items:

   • Customized or personalized candles cannot be returned unless they arrived damaged or defective.

We strive to provide the best possible customer service and ensure that you are satisfied with your purchase. If you have any further questions or need assistance, please contact our customer support team.

Note: This refund policy is subject to change. Please refer to the latest version of our refund policy on our website for the most up-to-date information.

At LET Candle, we take great care in packaging and shipping our products to ensure they arrive in excellent condition. However, if you encounter any issues with your order, such as receiving a defective, damaged, or incorrect item, please follow the guidelines below:

1. Inspection upon Receipt:

   • Upon receiving your order, please inspect it carefully to ensure its condition.
   • If you notice any defects, damages, or if you have received the wrong item, please contact us immediately.

2. Reporting the Issue:

   • Contact our customer support team promptly and provide them with the necessary details regarding the problem.
   • It would be helpful if you could include photographs as valid proof of the issue.

3. Evaluation and Resolution:

   • Once we receive your report and assess the situation, we will work to make it right.
   • While we cannot offer refunds for damaged items due to transit issues, we are committed to providing a satisfactory resolution.

4. Replacement:

   • If your order has arrived broken, we kindly ask you to provide valid photo proof.
   • Upon verification, we will be happy to send you a replacement for the damaged item at no additional cost.

Please note:

• Breakage during transit is beyond our control, but we will assist you in resolving any issues that arise.
• Refunds may not be possible for damaged items, but we will do our best to ensure your satisfaction by providing a replacement.

We appreciate your understanding and cooperation in promptly reporting any concerns with your order. Our customer support team is here to assist you and make every effort to resolve the issue to your satisfaction.

Please contact us immediately if you encounter any problems or have any further questions.

Note: This policy is subject to change. For the most up-to-date information, please refer to the latest version of our policy on our website.

At LET Candle, we understand that receiving a damaged item can be disappointing. To ensure your satisfaction, we offer exchanges for damaged items. Please note the following details regarding our exchange process:

1. Eligibility:

   • Exchanges are only available for damaged items.
   • If you received a damaged candle, we will be glad to assist you with an exchange.

2. Contacting Us:

   • To initiate an exchange, please reach out to us through our social media channels.
   • Provide us with your order details, including the order number and a description or photograph of the damaged item.

3. Evaluation and Resolution:

   • Once we receive your exchange request, we will evaluate the provided information.
   • If the damage is confirmed, we will proceed with arranging the exchange.

4. Exchange Process:

   • We will guide you through the necessary steps to complete the exchange process.
   • Please note that the availability of replacement items may vary, but we will make every effort to find a suitable replacement for you.

Please keep in mind:

• Exchanges are only accepted for damaged items and not for other reasons.
• We reserve the right to refuse exchanges if the damage is determined to be caused by mishandling or improper use.

We appreciate your understanding and cooperation in this matter. If you have any questions or require further assistance regarding exchanges, please don't hesitate to contact us through our social media channels.

Note: This policy is subject to change. For the most up-to-date information, please refer to the latest version of our policy on our website or contact us directly through social media.